More than half the participants mentioned this specifically. “I want to get into a website and then move out. I don’t want to lull around,” one participant said. Another person complained about slow downloading of graphics: “I like to see one good picture. I do not want to see tons of pictures. Pictures aren’t worth waiting for.”
Study 1 employed a measure that is novel of’ boredom. Participants were instructed to choose a marble up from a container up for grabs and drop it into another container every time they felt bored or felt like doing something different. Together, the 11 participants moved 12 marbles: 8 marbles while waiting for a page to download, 2 while waiting around for search engine results to seem, and 2 when struggling to find the requested information. (Participants failed to always remember to use the marbles once they were bored). Continue reading “Users think waiting around for downloads and search engine results is boring and a waste of time.”